Frequent questions

General inquiries
Terms and Conditions
Reservations and Payments
How Free Tours Work

Is it necessary to print the receipt I receive by mail?

Some tours or services require a printed voucher, although in most cases it is sufficient to show the voucher on your phone to the guide. This is specific to each activity.

Is it necessary to tip?

In none of the tours it is mandatory to tip your guide, although if you want to do so, you will always be welcome. It is important to keep in mind that in the tours given under the modality of “free tours”, the guides do not have a fixed income and only receive the collaborations that you want to give at the end of the tour.

If I’m late for the tour, will they wait for me?

All tours start on time at the scheduled time and it is not possible to change the start time. On private tours, you can consult directly with your guide and coordinate the schedule that suits you best.

How can I leave a comment about an activity?

Once you have made a tour with us you have the option if you want to tell us your opinion about our services. You will receive a survey by email about 24 hours after 72 hours after the end of the activity, or you can directly enter the page where you booked the tour and write your comments there, they will always be welcome. Help us to improve!

Are there discounts for retirees, children, handicapped or others?

All discounts are duly indicated in the “more information” section of each activity. Not in all cases is it the same as it generally depends on our local partners.

What kind of tours do you offer?

Citynautas is a global platform that offers different types of tours in various cities around the world. While our specialty is free tours, we also offer private tours, tours, cultural tours, bicycle tours and many more!

Can you help me plan the trip?

In Citynautas we are passionate about travel and we will be very happy to help you plan a trip and give you the best advice on the best destinations in the world. Simply write us and we can get in touch!

Theft, loss or damage during a tour

Citynautas will not be responsible for the loss of personal objects, theft, damage to people or materials, injuries or personal and material damage, due to recklessness, loss and any other case related to the objects and personal items that our customers wear during our tours. The company will not be responsible for the problems caused by the public attending the routes in external or internal decorative elements in the spaces we visit, being the sole responsibility of the person who causes the damage. Neither will be responsible when for any reason of health a tour assistant suffers some kind of health problem that requires medical intervention.

Are my data protected?

You can rest easy in Citynautas, we are extremely careful with the personal data provided by our clients and we protect your information with the best technology. For more information you can see this page.

Is it necessary to complete the payment to book a tour?

The reservation is considered complete once the user makes the payment successfully. You can not book or attend an activity without paying the price of the tour in advance.

How long before booking?

It is possible to make a reservation up to 24 hours before the scheduled start of the tour, although it is always better to do it in advance since this way you can guarantee your place, especially during the high season.

What does the price per group mean?

When a tour is advertised with “group price”, it means that your reservation costs the same for one person or for several, since what is paid is the guide and the vehicle if applicable.

Can I book on behalf of another person?

Whether you want to make a gift or help someone in your reservation, the only thing you should indicate is the data of the person who will perform the activity instead of yours. In the payment information you must indicate your data so that the transaction is completed correctly.

Can I change the date of a reservation?

If for some reason you have to change the date and time of your reservation do not hesitate to contact us as soon as possible so we can manage your modification in the reservation.

Can I hire the guide for another activity?

Citynautas uses secure and internationally recognized payment platforms, in order to maintain this level of security and be able to offer you the best service, we ask you not to make payments directly to the guides of the tours outside our website. Keep in mind that making a reservation in Citynautas does not take more than a minute and offers you all the guarantees necessary for you to travel quietly. Can I book by phone? We are sorry but Citynautas is a service totally oriented to online reservations, we believe that this is the easiest, most reliable and safest way to make reservations. If you have any questions do not hesitate to write us and we will answer any questions in the shortest possible time.

What does “Free Tours” mean?

A free tour is a guided tour in which you will visit different points of the city with a tour guide. This type of tour does not have a fixed price, but it is not free either, but you are the one that puts the price when the tour ends in the form of a tip towards your guide.

What is the starting point of the tour?

The meeting point and start of each tour is detailed on the tour page and in the confirmation email once the reservation is made. If you have doubts once in the destination, you can contact the local provider on the phone that you will see on the confirmation ticket.

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